Search Engine: Elastic

Article ID: 121414, created on May 1, 2014, last review on Jan 12, 2018

  • Applies to:
  • Operations Automation 6.0
  • Business Automation

Question

There is an unprocessed Change (Upgrade or Downgrade) order for some resource. Order can be in New, Waiting for Payment or even Failed status, but the service was not actually provisioned and resource limit did not actually change. On a subscription renewal the fee for the resource ordered were included in (or excluded from in case of resource downgrade) the renewal order generated. With different subscription configuration - the resource fee were included in (or excluded from) the Billing Order.

Answer

There is request with ID #PFR-39 ("[BSS] Ordered (not yet provisioned resources) are being included into billing/renewal order") directed to our Engineering Team to avoid such situation.

It is required to process/cancel the pending order for the resource, issue a credit/debit memo for the required sum to the customer.

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