Search Engine: Elastic

Article ID: 132041, created on Jan 9, 2018, last review on Jan 9, 2018

  • Applies to:
  • Business Automation 6.0

Symptoms

According to Billing Provider's Guide:

To return regular fees in the current subscription, you need to renew the subscription without a promotion, that is to leave the Promotion Code field empty, or just switch the period.

However when the subscription had been renewed, promotion was not removed.

Cause

Applicable To Renewal option is enabled for the Promotion in Home > Products > Marketing, General tab of the Promotion.

Resolution

To remove promotion from the subscription perform the steps below:

  1. Go to Home > Products > Marketing;
  2. Find the Promotion applied to a subscription;
  3. Click Edit;
  4. Disable Applicable To Renewal option;
  5. Renew the Subscription without Promo Code;
  6. Revert changes back to the Promotion if it is required.

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