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Article ID: 132052, created on Jan 12, 2018, last review on Jan 12, 2018

  • Applies to:
  • Operations Automation

Symptoms

The following error message appears in Customer CP > Office 365 > Licenses screen on attempt to use Upgrade link:

The remote name could not be resolved

Cause

Service Plans Compatibility Checker for Office 365 is not configured correctly.

Resolution

Check the Service Plans Compatibility Checker URL Office 365 Application Instance property - it should contain complete URL for the check.php file.

Also, check instructions from the Configuring Offer Compatibility Checker Provider's Guide article are applied in scope of this brand.

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