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Article ID: 132361, created on Mar 9, 2018, last review on Mar 9, 2018

  • Applies to:
  • Operations Automation 7.2
  • Operations Automation 6.0

Symptoms

Upgrade Order for MozyPro APS2 Application fails with an error like:

Upgrade failed:Parallels Operations Automation error #error_code #0, extype_id #1, module_id #Common, 
Internal error: APSC: Configuring: resource c7a33e46-0a3b-40b5-b963-270539fae07d of type 'mozyProAccount' (http://www.mozy.com/mozyProAPS2/mozyProAccount/1.8) for APS application 'mozy APS2-2.1-128': 
Internal Server Error: Error while configuring subscription2093495--insufficient licenses available for return.. Service Started Successfully".

Cause

Not all counter resources are included in the service template.

Resolution

Include all counters into the Service Template.

  • Server Storage Quota in GB
  • Server license number
  • Desktop Storage Quota in GB
  • Desktop license number

Refer to the Deployment Guide delivered alongside with the APS for detailed instructions.

Once it's done - synchronize existing subscriptions with the template as per the following article:

31987597efff5a3a9ce779cc203bbe5e caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 5356b422f65bdad1c3e9edca5d74a1ae 1941880841f714e458ae4dc3d9f3062d 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

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